Call monitoring has always been a great way to investigate or prevent crime. This gets even more important as cells across the states improve on leniency and allow inmates more access to the telephone booths. While this might not be a problem to the regular citizen, it is a great bother to the parole officers, the wardens, detectives and family members of any inmate.
Securus Technologies has been offering seamless technological solutions to law enforcement and correctional facilities to ensure that investigation and inmate handling run as smoothly as possible. One of the biggest responsibility they have is to offer a robust, reliable and monitored call service that will not only allow well-behaved inmates and suspects communicate with their loved ones freely but also ensure that those planning malice are caught in time.
There is More to Managing Calls than Eavesdropping
You have to put an id on each call and add other sorting data that will make it easier to identify specific calls from the many that go out in a day.
Combining call, surveillance footage and voice recognition is a great way to pin a voice to a caller. Improving call clarity to ensure that the people communicating are always legible will improve on ambient conversation intelligence.
Proper call management and reliable systems will ensure that each call can be put into context and that it captures more than just the audience in the conversation.
Some people might argue that Securus had no right publishing the results of its survey. I, however, believe that the publication is not only proof of what Securus is doing in this arduous niche but also a great way to swap information with stakeholders in order to make our communities safer.